Privacy Policy
Our company philosophy is to "sow the seeds of encounters, inspiration, learning, health, and relaxation through travel, and help a vibrant and joyful society flourish." We aim to provide services that connect people's hearts through travel, and to realize a community service industry that contributes to creating a vibrant and joyful society.
In putting these principles into practice, we believe that protecting Personal Information of our customers and other related parties is an important responsibility, and we declare that we will do everything we can to protect Personal Information in accordance with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, the Guidelines for the Proper Handling of Specific Personal Information (for Businesses) and Other laws and regulations, and will implement the following initiatives.
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- Name of business, address, and name of representative
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Club Tourism Co., Ltd.
NBF Toyosu Canal Front, 5-6-52 Toyosu, Koto-ku Kyoto 135-0061
President and CEO: Hiroshi Sakai
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- Acquisition and Use of Personal Information
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We will acquire Personal Information through legal and fair means that take into consideration the nature and scale of our business, and will use the information appropriately. When acquiring Personal Information, we will specify the purpose of use and, if necessary, obtain explicit consent before acquiring the information. In addition, we will develop an internal management system and take safety measures to ensure that Personal Information is not used beyond the scope of the purpose of use, except when we have the consent of the individual or when permitted by law.
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- Matters concerning safety management measures for Personal Information
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We will manage Personal Information with strict confidentiality and will not disclose or provide data to third parties except when consent is obtained from the individual or when required by law.
In addition, in order to prevent the leakage, loss, or damage of Personal Information, we will take safety measures and corrective actions based on our internal regulations, such as the "Personal Information Protection Regulations" and the "Specific Personal Information Handling Regulations." The main details of these measures are as follows:(1) Formulation of basic guidelines
・In order to ensure the proper handling of personal data, we have formulated this policy regarding "compliance with laws and regulations," "matters related to safe management measures for Personal Information," "handling complaints and inquiries," etc.(2) Establishment of rules regarding the handling of personal data
We have established rules for the handling of personal data by formulating "Personal Information Protection Rules" and "Specific Personal Information Handling Regulations" that stipulate handling methods, responsible persons/staff and their duties for each stage, such as acquisition, use, storage, provision, deletion/disposal, etc.(3)Organizational safety management measures
We have established an organizational structure to take safety control measures, such as appointing an administrative manager for the handling of personal data. We have also clarified the employees who handle personal data, their roles, and the scope of personal data that they handle. We have also established a system for reporting to the administrative manager in the event that we become aware of any facts or signs of violations of Personal Information Protection Act or Personal Information Protection Regulations.
We regularly inspect the status of handling of personal data ourselves and also have other departments and departments audit our status.(4) Personnel safety measures
- We provide regular training to employees on important points regarding the handling of personal data.
- Matters concerning confidentiality of personal data are stated in the company regulations.(5) Physical safety control measures
- We manage the entry and exit of employees to areas where personal data is managed, and take measures to prevent unauthorized persons from viewing personal data in areas where it is handled.
We manage devices, electronic media, documents, etc. that handle personal data to prevent theft or loss, and take measures to prevent leakage, etc. when transporting such devices, electronic media, etc.(6) Technical safety control measures
・We limit the information systems and devices that can handle Personal Information databases, etc., and also limit the employees who can use those systems and devices. We have introduced a mechanism to protect information systems and devices that handle personal data from unauthorized access from outside or unauthorized software.(7) Understanding the external environment
-In light of the fact that Personal Information protection systems in some countries are regulated lower than Japan's Personal Information Protection Act, we have concluded service outsourcing agreements with entrusted businesses such as land operators that require them to comply with the Eight Principles of the OECD Privacy Guidelines.
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- Compliance with laws and regulations
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We will comply with applicable laws, regulations, national guidelines Other standards regarding Personal Information held by our company and will manage it appropriately.
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- Handling complaints and enquiries
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We have established a system and procedures for receiving and responding to inquiries and complaints regarding Personal Information held by us, and will respond promptly. The contact point for inquiries and complaints regarding the handling of personal data held by our company is as follows.
個人情報に関するお問合わせ窓口
クラブツーリズム株式会社 お客様相談センター
住所:〒135-0061 東京都江東区豊洲5丁目6-52 NBF豊洲キャナルフロント
TEL: 03-4335-6263
受付時間: 9:30~17:00
(土、日、祝日、振替休日、12/30~1/3 は休業)
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- Continuous improvement of Personal Information protection management system and mechanisms
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We will continually improve our management system and mechanisms for protecting Personal Information.
Oct. 15, 2015
Last updated: Jun. 26, 2023
President and CEO Hiroshi Sakai
Handling of Personal Information
Based on the "Act on Personal Information" and the "Club Tourism Personal Information Protection Policy," we will handle Personal Information as follows and strive to protect it.
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- Personal Information held by our company
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(1) We directly or indirectly obtain personal information provided to us by customers through applications or inquiries made by telephone, post, facsimile, the Internet Other means of communication, travel application forms, participation confirmations, questionnaires, product purchase applications and other such information, as well as Personal Information Personal Information such as browsing history on our website, purchasing history and behavioral history when using apps provided by our company, and we retain a portion of such information as personal data.
(2) We hold Personal Information of job applicants and employees working for our company as personal data.
(3) We retain Personal Information captured by security cameras installed in our offices as recorded video data.
(4) As we are not compliant with the EU General Data Protection Regulation (GDPR), we do not hold personal data of EEA residents.
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- Purpose of Use of Personal Information
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(1) Our company and the contracted travel agency (sales agency) will use Personal Information provided in 1. above to contact customers, and will also use it to the extent necessary for the travel you have applied for, to make arrangements for transportation and Accommodation facilities (major transportation and Accommodation facilities are listed on the final itinerary) and for the procedures for receiving these services, and for souvenir shops, etc. to facilitate shopping at your travel destination. However, Other purposes of use may be announced or notified separately.
(2) Other, the Company:
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Delivery of travel-related magazines published by our company
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Introducing products and services of our company and our partner companies
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Request for feedback and surveys after your trip
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Accepting applications for products, shipping, and requesting payment when purchasing products
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Compiling statistical data
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We obtain non Personal Information information related to individuals (including purchase history, location information, browsing Other behavioral history, device information, network information (IP address, etc.) obtained through cookies, etc.) from third parties, compare it with Personal Information held by our company, and analyze this browsing history, purchasing history, etc. information in order to develop, improve, and enhance products and services, and to advertise and provide information on products and services according to hobbies, tastes, and trends.
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For the smooth execution of Other transactions deemed useful to customers
We may use your Personal Information for the following purposes. Please note that we may separately announce or notify you of Other purposes of use apart from the handling described here.
(3) We will use Personal Information provided by job applicants to our company for identity verification, contact with the applicant, Other purposes necessary for the recruitment and job offer process. However, we may separately announce or notify you of Other uses in addition to the above.
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- Provision of customer Personal Information to third parties
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(1) In order to achieve the purpose of the contract with the customer, our company will provide Accommodation information, including address, name, telephone number, gender, age, date of birth, passport number, email address, and flight name, to transportation and accommodation facilities, etc., booking agents, souvenir shops, etc., product suppliers, and external contractors by sending it by electronic means, etc., within the scope of what is necessary. When applying, we will require your Personal Information to the provision of this personal data.
(2) In the cases specified in each item of Article 27, Paragraph 1 of the Act on Personal Information, we will provide Personal Information to the extent necessary without obtaining the customer's consent.
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- Entrustment of Personal Information
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We outsource some of our business operations, and may outsource all or part of the business that handles Personal Information to a third party. In such cases, we will select a contractor that we recognize as handling Personal Information appropriately, and entrust Personal Information to them after signing a non-disclosure agreement, etc.
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- Joint use of customer Personal Information
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We will jointly use Personal Information of customers held by our company with the following group companies for the purpose of sales promotion activities such as product development and product proposals, and for contacting and responding to customers.
Personal Information that our group companies may jointly use is as follows:
Address, name, phone number, gender, age, date of birth, passport number, email address, product purchase history, etc.
*Our group companies that share personal information (as of Apr. 1, 2022)
(1) Club Tourism Life Care Service Co., Ltd. (nursing care business, sales of travel, insurance and products, sales of daily life related services, etc.)
(2) Club Tourism Space Tours Co., Ltd. (sales of space travel, etc.)
(3) KNT-CT Holdings Co., Ltd. (holding company)
(4) Kinki Nippon Tourist Tourist Co., Ltd. (sales of travel and insurance, etc.)
(5) Kinki Nippon Tourist Okinawa Co., Ltd. (sales of travel and insurance, etc.)
(6) Kinki Kinki Nippon Tourist Blue Planet Co., Ltd. (sales of travel and insurance, etc.)
(7) Tourist Experts Co., Ltd. (tour conductor dispatch, etc.)
(8) United Tours Co., Ltd. (sales of travel, planning of trips to Taiwan)
(9) KNT Business Create Co., Ltd. (travel procedures, sending itineraries, etc.)
(10) Event and Convention House Co., Ltd. (planning and management of events and conventions)
(11) Other companies in our group
* Name, address, and representative of the company responsible for managing Personal Information in joint use (as of Jun. 26, 2023)
Club Tourism Co., Ltd.
NBF Toyosu Canal Front, 5-6-52 Toyosu, Koto-ku Kyoto 135-0061
President and CEO: Hiroshi Sakai
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- Handling of Personal Information overseas
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The measures taken by our company when entrusting the handling of Personal Information to a foreign contractor are as follows:
(1) When providing Personal Information of customers to a foreign contractor (such as a travel agency), the Company will, prior to providing such information, make a contract with the foreign contractor under the condition that the foreign contractor will take appropriate measures to protect Personal Information in compliance with the Eight Principles of the OECD Privacy Guidelines.
(2) Overview of Personal Information protection systems of overseas subcontractors
・Please refer to our website.(3) Method of confirmation
- The Company will check the implementation status of the measures in (1) above every year by receiving a written report.
With regard to the Personal Information protection system described in (2) above, we will annually verify the information published by government agencies and other organizations of Japan.
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- Inquiries, disclosure, deletion, and correction of customer Personal Information
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(1) If you wish to disclose, correct, delete, or suspend the use of your Personal Information held by our company, or to suspend its provision to third parties, please contact us at the contact point listed below and we will guide you through the necessary procedures.
In such cases, we will take the necessary measures without delay in accordance with the law and our company regulations. If we are unable to meet all or part of your request, we will explain the reasons.
In principle, requests for disclosure must be made in writing by mail, and a fee of 300 yen plus postage (actual cost) will be charged per document.(2)個人情報に関するお問合わせ窓口
クラブツーリズム株式会社 お客様相談センター
住所:〒135-0061 東京都江東区豊洲 5 丁目 6-52 NBF 豊洲キャナルフロント
TEL: 03-4335-6263
受付時間: 9:30~17:00
(土、日、祝日、振替休日、12/30~1/3 は休業)(As of Jun. 26, 2023)
Social Media Terms of Use
About this website
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- Cookies
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Club Tourism website uses cookies for the following purposes.
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To improve our services
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To investigate the number of users and traffic of the website
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To provide you with customized services by referencing your saved registration information when you log in to the authentication service
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*Select [Web Advertising] - [Opt-out] from the menu on the left and click the "Opt-out" button.
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Dequas Inc. Opt-out (disabling cookies) page
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So-net Media Networks, Inc. Opt-out (disabling cookies) page
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Facebook's page on cookie usage
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X (formerly Twitter) Cookies Usage Page
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LINE Corporation's opt-out (disabling cookies) page
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SmartNews Inc. opt-out (disabling cookies) page
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PLAID Inc.'s opt-out (cookie disabling) page
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If you change your browser or delete cookies, you will need to set up opt-out and opt-in again.
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What are cookies?
Our website uses cookies to provide you with a better service.
A cookie is a mechanism by which a website provider temporarily writes and stores data on your computer via your web browser.
Cookies are used to make your use of our website more convenient, and do not infringe on your privacy or have any adverse effects on your computer.
In addition, cookie information, etc. obtained by the third party will be handled in accordance with the third party's privacy policy.
If you have enabled cookies in your browser settings, cookies can be retrieved from your browser.
Cookie settings can be selected from among "Allow all cookies," "Reject all cookies," "Notify user when a cookie is received," etc., and the setting method varies depending on the browser.
Please check the "Help" menu of your browser for instructions on how to do this.
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- Use of Google Analytics
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In order to provide better services, this site uses Google Analytics from Google, Inc. to collect access information to this site. For this reason, analysis may be performed through cookies provided by Google Analytics. In addition, by using this site, users are deemed to have given permission for such data processing by Google in the manner and for the purpose stated above.
In addition, data collected by Google Analytics via this site is managed in accordance with Google's privacy policy, and we shall not be liable for any damages resulting from the use of the Google Analytics service. If you wish to choose the method of collection of data collected by Google Analytics at your own discretion, please use the "Google Analytics Opt-out Add-on." For more information on the use of cookies by Google Analytics and the information collected by cookies, please see the Google Analytics Terms of Service and Privacy Policy.
Club Tourism Co., Ltd. may revise the above policy.
In such cases, all revisions will be notified on our website.
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