Inquiries to the Customer Service Center

If you have any comments or opinions about Club Tourism, please contact us here. Your comments will be investigated by our Customer Service Center, and in principle, the relevant department will contact you.

Inquiries via the Internet

お問い合わせ内容は、月曜日～金曜日10：00~16：00[土日祝日年末年始（12/29～1/3）の場合は、翌営業日以降］に確認いたします。
お問い合わせ内容により、回答に時間がかかることがあります。
For inquiries outside departure hours, please Phone Inquiry the "Emergency Contact" on the bottom right of the "Travel Guide" or "Travel Notebook".
In order to respond promptly, please enter your name and specific details (Tour Number, departure date, inquiry number, purpose, etc.).
Depending on the content of your request, we may not be able to respond.
Your Personal Information may be used to respond to your inquiries, and may also be used as statistical data for improving our services, without identifying individuals.

For information about how we handle Personal Information, please click here.

Inquiry form

Telephone enquiries

03-4335-6263

【受付時間】月曜日～金曜日　9:30～17:00
【休業日】土曜日・日曜日・祝日・年末年始（12/29～1/3）

Frequently asked questions and inquiries
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For inquiries regarding Club Tourism PASS, please click here

We apologize for the inconvenience, but Club Tourism PASS will provide you with information by email instead of by phone.
We will endeavour to respond to your inquiries by email as quickly and courteously as possible, so we thank you for your understanding.

Please send your inquiry by email here